Shipping policy

At Cartzy, we are committed to delivering your orders safely and on time. Please read our Shipping Policy below for information about order processing, shipping, and delivery.

1. Order Processing

  • Orders are typically processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During high-demand periods or promotional sales, processing times may be slightly longer.

2. Shipping Coverage

We currently ship to most locations across India.

If delivery is not available to your location, we will notify you and process a refund if payment has already been made.

3. Delivery Time

Estimated delivery times are:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier availability.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

We may offer free shipping on selected products or promotional offers.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible PIN codes across India.

Please keep the exact payment amount ready at the time of delivery whenever possible.

6. Order Tracking

Once your order has been shipped, you will receive tracking details via SMS, email, or WhatsApp (where available), allowing you to monitor your shipment.

7. Delivery Delays

Delivery may occasionally be delayed due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier partner delays
  • Other unforeseen circumstances

We appreciate your patience in such situations.

8. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and PIN code are accurate when placing your order.

Cartzy is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

9. Failed Delivery Attempts

If delivery cannot be completed due to the customer being unavailable or unreachable after multiple attempts by the courier partner, the order may be returned to us.

Additional shipping charges may apply for reshipping, if applicable.

10. Damaged Package

If your package appears damaged upon delivery, please contact us within 3 days of receiving your order.

Please include:

  • Your Order Number
  • Photos of the damaged package
  • Photos of the product
  • A brief description of the issue

We will review your request and work toward a suitable resolution.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Cartzy

Email: support@cartzy.shop