Refund policy

At Cartzy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Window

You may request a return within 3 days of receiving your order.

Requests made after 3 days from the delivery date may not be eligible for return or refund.

2. Eligibility for Returns

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Include all original accessories, labels, and invoices (if applicable)
  • Not be damaged due to misuse or improper handling

3. Non-Returnable Items

The following items cannot be returned:

  • Used or opened skincare and personal care products
  • Products damaged due to misuse or improper storage
  • Items returned without original packaging
  • Products purchased during clearance or special promotional sales (unless received damaged or defective)

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

Please provide:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

We will review your request and provide a suitable resolution.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method or by another suitable method, depending on the payment used.

Refund processing times may vary depending on your bank or payment provider.

6. Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds will be processed via bank transfer or another mutually agreed refund method after verification.

7. Return Shipping

If the return is due to a damaged, defective, or incorrect item received from Cartzy, we may arrange the return pickup or provide return shipping assistance.

For returns requested for other eligible reasons, return shipping charges may be the responsibility of the customer unless otherwise stated.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible return requests may be submitted after delivery in accordance with this policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Cartzy

Email: support@cartzy.shop

We will do our best to resolve your request as quickly as possible.